Help
Find the answer here, or write to us. These pages hold no form and set no cookies.
Questions people ask
- Sign in on a new deviceAsk for a sign-in link by mail, then add a passkey.
- The free trial and what happens at the end14 days, no card, and a pause rather than a charge.
- Change plan or cancelOne button opens the page where you manage the subscription.
- A payment failedWhat the account shows, what you do, and what is not touched.
- Get all my data outOne zip file with your account, invoices and everything in your Clawco.
- Delete my accountWhat ends, what is kept and for how long.
- Can support look at my Clawco?Only if you turn it on, for a few hours, and every look is logged.
- Connect a first sourceCalendar or mail, in the Start room of your Clawco.
Write to us
We answer within 2 working days.
In your account, “Få hjælp” opens a mail to this address with a few technical facts already in it: your account number (not your email), your plan and its state, the versions, where your Clawco runs and, if there is one, the last error code. You read and edit it before you send. Nothing from inside your Clawco is ever added.
The account is in Danish for now, so its buttons are named here as they appear there.
Never send us your model key, a password, a passkey or card details. We do not ask for them, and nothing in this help flow collects them.