Get all my data out
- On your account page, press “Hent alt, hvad Clawco har om dig”. If you have not signed in within the last 5 minutes, you are asked to sign in again first.
- Press “Lav mit link”. The link works for 24 hours, and only while you are signed in as you.
- Press “Hent zip-filen”. The file is built fresh each time you download it.
What is in the file
- Your account: email, country, language, and which terms you accepted and when.
- Your passkeys (names and dates, never the key itself) and the places you are signed in.
- Your subscription, its history and your invoices.
- If you own a Clawco: everything in it, as clawco.zip.
Keys, passwords and logins are never included, so you enter your model key again if you move. If your Clawco does not answer when the file is built, you get an error page and not half a file.
Inside your Clawco, the page “Hvad Clawco ved om dig” has the same “Hent alt” for what lies in it.
Moving to your own machine
clawco.zip holds the same kind of folder Clawco uses when you run it yourself. Clawco is free and open source, and the install guide shows how to run it at home. Loading the file into a Clawco you installed yourself is not something the app does for you yet; the files in it are plain files you can read.
Install on a Mac or Linux machine
Still stuck?
Write to us at the address below. In your account, “Få hjælp” opens the same mail with a few technical facts already in it.
We answer within 2 working days.
Never send us your model key, a password, a passkey or card details. We do not ask for them, and nothing in this help flow collects them.