Can support look at my Clawco?
Only if you let them. In your Clawco the owner can press “Lad support se med” and choose 1, 4 or 24 hours. It is off until you do, and nobody at Clawco can turn it on.
While it is on, one person from support sees what you see, including your mail and your calendar, but cannot change, send or delete anything. Everyone in your household sees a red band at the top, and you get a mail when it starts.
Every page support opens is listed under “Hvad Clawco har gjort”. Press “Slå fra” in the red band to end it at once. Otherwise it ends by itself when the time is up.
How to ask for help
Press “Få hjælp” in your account, or write to the address below. Describe what you see, or paste the text of an error. Send only what you choose to send.
Still stuck?
Write to us at the address below. In your account, “Få hjælp” opens the same mail with a few technical facts already in it.
We answer within 2 working days.
Never send us your model key, a password, a passkey or card details. We do not ask for them, and nothing in this help flow collects them.